STUDIO
POLICIES

Starting Time

Please arrive no more than 5 minutes before class as the studio opens specifically for scheduled classes or appointments only. For security reasons, the main studio door remains locked, but we ensure it is unlocked a few minutes before each class. Please be punctual. If you arrive 10 minutes or more late for your class your spot may be offered to a waiting standby student.

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Late Arrival Policy

Clients are encouraged to arrive on time for their scheduled Group Pilates classes. Clients arriving up to 10 minutes late may still join the class, but please be aware that the session will end at the originally scheduled time to accommodate other clients. Arrivals exceeding 10 minutes past the scheduled start time will not be permitted to join the class to minimize disruption to other participants. We appreciate your understanding and cooperation.

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Cancellation / No Show Policy

Please cancel yourself from a class or any private/semi-private session as soon as you become aware of your inability to attend. We really appreciate your compliance with this policy to help us serve all of our clients as best as possible. Your sign-ups must be cancelled if you unable to attend even if it is close to the class commencing time.

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Late Cancellations

For all classes, training sessions and private/semi-private sessions, you must cancel a minimum of at least 12 hours prior to the schedule starting time. If you cancel a class or a session with less prior notice it is considered a Late Cancellation. A Late Cancellation will result in the loss of the full cost of the class or session. No refunds will be given but cancelling within the early cancellation period will result in a credit you may use toward a future class or will allow you to attend a make-up session at a later time.

To maintain consistency and consideration for all Vai clients, we will be enforcing this cancellation policy.

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No Shows

A No Show, like a Late Cancellation, results in loss of the cost of your class or private/semi private appointment.

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Make-Up Sessions

If you canceled your session within the policy guidelines you can make up for it within the next month.

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Grip Socks

For Pilates Classes "grip" or "sticky" socks are required. If you do not bring your owned they will be available for purchase at the studio. Alternatively, we can provide sticky pads for your use. The benefits of grip socks for Pilates include increased stability, improved grip, and enhanced balance resulting in a better workout, improved safety and reduced risk of potential injury.

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Health or Medical Conditions

If you have any medical conditions, health concerns, or are pregnant, we highly recommend scheduling a private sessions to receive personalized attention and guidance before participating in group classes. Vai Fitness reserves the right to request a doctor’s note of permission to exercise for pre and post natal, as well as post-rehabilitation clients.

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Purchases

All purchases are final and nonrefundable.

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Waitlist Policy

If a class is full & you place yourself on the waitlist and you get into the class you are still responsible for that class. The system will automatically add you to the class if a spot becomes available prior to class start time. Please, check the schedule to confirm you have been moved into the class. Please remove yourself from the waitlist if you are unable to attend the class.

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We greatly appreciate your compliance with these policies.